Effective Date: August 1, 2024

1. Introduction This Privacy Policy describes how Ocean Spa Mumbai (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website https://www.oceanspamumbai.com (the “Site”).
2. Booking and Cancellation Policy To secure your appointment, please make a reservation through our approved channels: phone, online booking, or in-person. Changes and Cancellations: Changes or cancellations to appointments require at least 24 hours' notice. Failure to provide sufficient notice may result in a cancellation fee equivalent to the service cost. Rescheduling and Cancellations by Us: We reserve the right to reschedule or cancel appointments due to unforeseen circumstances such as staff shortages or service unavailability. We will make every effort to notify you promptly and offer alternative arrangements when possible.
3. Pricing and Payment Prices: Prices may change without prior notice. Please confirm the current pricing of your selected services when making your booking. Payment: Payment in full is required either at the time of service or beforehand. We accept various payment methods including cash, credit/debit cards, UPI, bank transfers, and cheques.
4. Services and Treatments Non-Refundable Services: Our spa services are offered on a non-refundable basis. Pre-Treatment Discussion: Our staff will discuss your preferences and any specific requirements before starting any treatment. It is crucial to inform us of any allergies, medical conditions, or concerns that may affect your suitability for a treatment. Declining Service: We reserve the right to decline service if we believe that providing a treatment may pose a risk to your health or well-being. Service Duration: Each service has a fixed duration.
5. Conduct and Behavior Guest Conduct: We expect all guests to maintain a respectful and courteous demeanor while on our premises. Guests who are intoxicated or disruptive will be asked to leave without a refund. Food and Beverages: Consumption of food and beverages is not allowed in the treatment rooms.
6. Liability and Personal Belongings Personal Belongings: We do not accept liability for any loss or damage to personal belongings. Please avoid bringing valuables, or if necessary, securely store them in our provided lockers. Injuries or Adverse Reactions: In case of any injury or adverse reaction to a treatment, please notify our staff immediately. While we take all necessary precautions, we cannot be held responsible for any adverse effects arising from a treatment.
7. Privacy and Data Protection Privacy Commitment: Your privacy is of utmost importance to us. We are committed to using your personal information in accordance with this Privacy Policy. Media Consent: For promotional purposes, photography or videography of guests or premises may occur. By entering our premises, you consent to potentially being featured in such media.
8. Information Collection and Use Types of Information: We may collect personal information when you visit our Site, sign up for our newsletter, fill out a form, or use our online services. This may include your name, email address, phone number, and any other details you provide. Use of Information: We use this information to communicate with you, provide requested services, improve our Site and services, and for other internal purposes.
9. Cookies We use cookies and similar tracking technologies to monitor activity on our Site and store certain information. Cookies are small data files with an anonymous unique identifier. You can configure your browser to reject all cookies or notify you when a cookie is being sent.
10. Data Security We prioritize the security of your personal information. However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security.
11. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

By using our Site, you consent to the terms outlined in this Privacy Policy.

For any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Ocean Spa Mumbai

B-33, Basant Garden No.06,Patil Marg Opp Safal Tower, Ghatla Village Rd, near Ratna Store, Chembur, Mumbai, Maharashtra 400071.

+91 91368 57332

mumbaioceanspa@gmail.com

This Privacy Policy was last updated on August 1, 2024.